How do I track my order?
We will send email you with tracking number after your order. You can track your order using this code and link.
How long is the shipping time?
Order processing & Printing takes 1-5 business days. Deliveries typically take 3-7 business days within the US. But may be up to 3 weeks internationally. It depends what you purchased/where you live! You can 'Contact Us' or email firstname.lastname@example.org for more information.
What if I am not home for the delivery?
Anyone at home can receive the package on behalf of the customer. Usually (but not always) the carrier will leave the package in the mailbox or on the doorstep. There is also a small chance depending on where you live & size of your order that they may leave a collection slip. You will then have to contact the number left on the form for more information.
Package has "Delivered" status, but I have not received it?
All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address but you have not received your order, please contact the carrier to investigate the issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
I placed an order but I can't find a confirmation email... What is going on?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at email@example.com
Is there a tax or customs fee?
It is very rare that our customers have to pay for an import tax or customs fee but being that we ship worldwide we are not responsible for any fees that your country imposes on importing packages. Please check with your local customs to see if there will be any fees if you are unsure.
Can I cancel my order for a refund?
We offer full refunds minus a 15% restocking fee within 6 hours after placing your order. Due to our orders being shipped daily, we are unable to cancel an order after this time has passed. You can visit our Return Policy page to learn more.
I don't want the product anymore. Can I return it?
We are unable to offer returns for items that are not wanted anymore. Refunds are only available for products that are received damaged. (Damaged Goods Must be reported within 24 hours of receiving shipment)
I have a questions about my order or the store that is not yet answered here, How do I get a hold of you?
Please email us at firstname.lastname@example.org and we'll respond as soon as we can.